Membership Terms

Peptelle Health sells the Complete Care membership and manages enrollment and billing. We do not provide medical care, employ clinicians, or sell, dispense, or ship medication.

All clinical services are delivered by Recuro Health and its affiliated licensed providers. Their providers make every clinical decision, including whether a prescription is appropriate. When you use those services, Recuro’s own terms and privacy practices also apply.

Complete Care is a healthcare membership. It is not health insurance, it does not replace comprehensive medical coverage, and it does not meet any requirement to have health insurance. It does not cover care outside the services listed below, such as hospital, emergency, or in-person care.

In a medical emergency, call 911 or go to the nearest emergency room.

Complete Care is complete virtual healthcare, not a basic telemedicine plan. Every service included in the membership has a $0 copay, and family coverage is included. Eligible relationships, ages, and dependent limits are defined in your plan documents.

Included services: a dedicated virtual primary care physician; primary care services such as an annual wellness exam, follow-up visits, and care planning; integrated behavioral health (therapy, psychiatry, and coaching); at-home lab services; chronic condition management; a health risk assessment; and 24/7 virtual urgent care by phone or video. Primary care and behavioral health are scheduled services. Service limits are defined in your plan documents.

Complete Care includes the Complete RX prescription benefit: a $0 copay on covered medications at 60,000+ participating pharmacies, for you and your covered family members, subject to formulary, quantity limits, and participating pharmacy rules. Medications that are not on the covered list are not included, and the list can change. Your member ID and the current list are available in the Recuro Care app.

Service availability varies by state and is confirmed during enrollment. Treatment depends on clinical assessment, and some concerns require in-person care.

You must be at least 18 years old and live in the United States to buy a membership. The details you give us must be accurate, because they are used to set up your care access.

Family members are added after your membership is set up. You are responsible for the membership’s payments, and these terms apply to everyone covered by it.

Your membership starts on the 1st of the month after you join. Join any day in October, for example, and your care starts November 1. Join dates are counted in Eastern time.

After you pay, you complete a short member details form. You then receive welcome instructions to activate your care access with Recuro.

The Complete Care membership is $99/month.

Your first payment is charged the day you join. It pays for your first month of care.

After that, your membership renews automatically every month until you cancel. We charge your payment method on the 20th of each month for the month that follows, beginning on the 20th of your first month of care. For example, if you join in October, your care starts November 1, and on November 20 you are charged for December.

Payments are processed by Stripe. If a renewal payment fails, we may try the charge again, and we will email you. If a month of care has not been paid for by the time it begins, your membership may be paused or ended.

If we change the price, we will email you at least 30 days before the new price applies, so you can cancel first if you choose.

You can cancel at any time, and there is no cancellation fee. To cancel, email support@peptellehealth.com from the address you joined with. “Manage or cancel membership” at the bottom of this website starts that email for you.

Cancel before the 20th and you are not charged for the following month. Your care continues through the last day of the last month you paid for.

If you have already been charged for a month that has not started, you can ask for that payment back under our Refund Policy.

Refunds are covered by our Refund Policy. In short: a payment can be refunded until the month of care it pays for begins. A month that has started is not refunded.

Peptelle Health is responsible for enrollment and billing. Recuro Health and its affiliated providers are responsible for the clinical care they deliver. To the extent the law allows, Peptelle Health is not liable for clinical services, medical advice, prescriptions, or pharmacy services provided by others.

Nothing in these terms limits any right you have under the law that cannot be limited by agreement.

We may update these terms or the services included in the membership. If a change is significant, we will email you before it takes effect. If you do not agree with a change, you can cancel.

For membership, billing, or enrollment questions, email support@peptellehealth.com. We respond within one business day.