Refund Policy

• Your first payment is charged the day you join. It pays for your first month of care, which begins on the 1st of the following month.
• Each renewal is charged on the 20th and pays for the next calendar month. A charge on November 20, for example, pays for December.

We refund, in full, a payment for a month of care that has not started yet. You need to ask before that month begins.

• You join on October 11 and change your mind on October 25. November has not started, so your first payment is refunded.
• You are charged on November 20 for December and cancel on November 28. December has not started, so that payment is refunded. Your care continues through November 30.

We do not refund a month of care that has already started, whether or not you used any services in it. There are no partial-month refunds, and earlier months are not refunded.

• You cancel on December 3. December has started, so the payment for December is not refunded. Your care continues through December 31, and you are not charged again.

Email support@peptellehealth.com from the address you joined with, before the month you want refunded begins. Requests are dated by when we receive them, in Eastern time.

A refund for an upcoming month also cancels your membership, so you are not charged again. Your care continues through the end of any month that is already under way.

Refunds go back to the payment method you paid with. Banks usually take 5 to 10 business days to show them.

If you were charged twice, or charged after you cancelled, email support@peptellehealth.com and we will correct it.

Nothing in this policy limits any right you have under the law.